This is a notice to inform you of our policy about all information that we record about you. It sets out the conditions under which we may process any information that we collect from you, or that you provide to us. The ArtWave Policy covers information that could identify you (“Personal Information”) and information that could not. In the context of the law and this notice, “process” means collect, store, transfer, use or otherwise act on information.
ArtWave takes seriously the protection of your privacy and confidentiality. We understand that all people we sell products and service to, and all visitors to our website are entitled to know that their personal data will not be used for any purpose unintended by them and will not accidentally fall into the hands of a third party.
ArtWave undertakes to preserve the confidentiality of all information you provide to us.
Our policy complies with UK law accordingly implemented, including that required by the EU General Data Protection Regulation (GDPR).
The law requires us to tell you about your rights and our obligations to you in regards to the processing and control of your personal data. ArtWave does this now, by requesting that you read the information provided at knowyourprivacyrights.org.
ArtWave does not share, or sell, or disclose to a third party, any information collected when we sell products and services or through our website.
The law requires us to determine under which of six defined bases we process different categories of your personal information, and to notify you of the basis for each category.
If a basis on which we process your personal information is no longer relevant, then we shall immediately stop processing your data.
If the basis changes then if required by law, we shall notify you of the change and of any new bases under which we have determined that we can continue to process your information.
Information we process because we have a contractual obligation with you.
When you create an account on our website, buy products or services from us, or otherwise agree to our terms and conditions, a contract is formed between you and us.
In order to carry out our obligations under that contract we must process the information you give us. Some of this information may be personal information.
We may use this information in order to:
verify your identity for security purposes
sell products to you
provide you with our services
provide you with suggestions and advice on products, services and how to obtain the most from using our website
We process this information on the basis there is a contract between us, or that you have requested we use the information before we enter into a legal contract.
Additionally, we may aggregate this information in a general way and use it to provide class information, for example to monitor our performance with respect to a particular service we provide. If we use it for this purpose, you as an individual will not be personally identifiable.
We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract.
Information we process with your consent:
Through certain actions when otherwise there is no contractual relationship between us, such as when you browse our website or ask us to provide you more information about our business, including our products and services, you provide your consent to us to process information that may be personal information.
Sometimes you might give your consent implicitly, such as when you send us a message by e-mail to which you would reasonably expect us to reply.
Except where you have consented to our use of your information for a specific purpose, we do not use your information in any way that would identify you personally. ArtWave may aggregate it in a general way and use it to provide class information, for example to monitor the performance of a particular page on our website.
We continue to process your information on this basis until you withdraw your consent, or it can be reasonably assumed that your consent no longer exists.
You may withdraw your consent at any time by instructing firstname.lastname@example.org. However, if you do so, you may not be able to use our website or our services further.
Information we process for the purposes of legitimate interests:
ArtWave may process information on the basis there is a legitimate interest, either to you or to us, of doing so.
When we process your information on this basis, we do so after having given careful consideration to:
whether the same objective could be achieved through other means
whether processing (or not processing) might cause you harm
whether you would expect us to process your data, and whether you would consider it reasonable to do so
For example, we may process your data on this basis for the purposes of:
record-keeping for the proper and necessary administration of our business
responding to unsolicited communication from you to which we believe you would expect a response
protecting and asserting the legal rights of any party
insuring against or obtaining professional advice that is required to manage business risk
protecting your interests where we believe we have a duty to do so
Information we process because we have a legal obligation:
ArtWave is subject to the law like many businesses. Sometimes, we must process your information in order to comply with a statutory obligation.
For example, we may be required to give information to legal authorities if they so request or if they have the proper authorization such as a search warrant or court order.
This may include your personal information.
Information provided on the understanding that it will be shared with a third party
www.ArtWaves.com and ArtWave social media platforms may allow you to post information with a view to that information being read, copied, downloaded, or used by other people.
posting a message our forum
tagging an image
clicking on an icon next to another visitor’s message to convey your agreement, disagreement or thanks
In posting personal information, it is up to you to satisfy yourself about the privacy level of every person who might use it.
We do not specifically use this information except to allow it to be displayed or shared.
We do store it, and we reserve a right to use it in the future in any way we decide.
Once your information enters the public domain, we have no control over what any individual third party may do with it. We accept no responsibility for their actions at any time.
Provided your request is reasonable and there is no legal basis for us to retain it, then at our discretion we may agree to your request to delete personal information that you have posted. You can make a request by contacting us at email@example.com.
Complaints regarding content on our website
ArtWave attempts to moderate user generated content, but we are not always able to do so as soon as that content is published.
If you complain about any of the content on our website, we shall investigate your complaint.
If ArtWave determines it is justified or if we believe the law requires us to do so, we shall remove the content while we investigate.
Free speech is a fundamental right, so we have to make a judgment as to whose right will be obstructed: yours, or that of the person who posted the content that offends you.
Sending a message to our support team
When you contact ArtWave, whether by telephone, through our website, social media, or by e-mail, we collect the data you have given to us in order to reply with the information you need.
We record your request and our reply in order to increase the efficiency of our business.
We keep personally identifiable information associated with your message, such as your name and email address so as to be able to track our communications with you to provide a high-quality service.
When we receive a complaint, we record all the information you have given to us.
ArtWave uses that information to resolve your complaint.
ArtWave may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify you or any other person.
Cookies are small text files that are placed on your computer’s hard drive by your web browser when you visit any website. They allow information gathered on one web page to be stored until it is needed for use on another, allowing the website owner with statistics about how you use the website so that it can be improved.
Some cookies may last for a defined period of time, such as one day or until you close your browser. Others last indefinitely.
Your web browser should allow you to delete any you choose. It also should allow you to prevent or limit their use.
to track how you use our website
to record whether you have seen specific messages we display on our website
to keep you signed in our site
to record your answers to surveys and questionnaires on our site while you complete them
to record the conversation thread during a live chat with our support team
The ArtWave websites are hosted in the United States of America.
ArtWave may also use outsourced services in countries outside the European Union from time to time in other aspects of our business.
Accordingly, data obtained within the UK or any other country will be processed outside the European Union.
For example, some of the software our websites use was developed in the United States of America and in the EU.
At any time, you may review or update personally identifiable information that ArtWave has about you, by signing in to your account on our website.
To obtain a copy of any information that is not provided on our website you may send us a request at firstname.lastname@example.org After receiving the request, ArtWave will tell you when we expect to provide you with the information, and whether ArtWave requires any fee for providing it to you.
Removal of your information
If you wish us to remove personally identifiable information from our website, you may contact us at email@example.com
This may limit the service ArtWave can provide to you.
Verification of your information
When ArtWave receives any request to access, edit or delete personal identifiable information ArtWave shall first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information.
ArtWave uses Secure Sockets Layer (SSL) certificates to verify our identity to your browser and to encrypt any data you give us.
Whenever information is transferred between us, you can check that it is done by using SSL - looking for a closed padlock symbol or other trust mark in your browser’s URL bar or toolbar.
How you can complain
If you are in any way dissatisfied about how we process your personal information, you have a right to lodge a complaint with the Information Commissioner’s Office. This can be done at https://ico.org.uk/concerns/
Retention period for personal data
Except as otherwise mentioned in this privacy notice, ArtWave will keep your personal information only for as long as required by ArtWave:
to provide you with the products and services you have requested;
to comply with other law, including for the period demanded by our tax authorities;
to support a claim or defense.
Compliance with the law
However, ultimately it is your choice as to whether you wish to use our website.
ArtWave may update this privacy notice from time to time as necessary. The terms that apply to you are those posted here on the ArtWave website on the day you use our website. ArtWave advises you to print a copy for your records.